This standard provides a framework to improve employee safety, reduce workplace risks, and create better and safer working conditions. Implementing ISO 45001 helps organizations comply with legal and governmental requirements, enhances their reputation as a responsible employer, and can reduce operational costs associated with accidents and downtime.

This standard provides guidance on the processes of handling complaints related to products and services. It helps businesses turn negative customer experiences into positive outcomes by making it simple for customers to voice complaints and by using that feedback for continuous improvement.